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 Australian Fine Wine Limited
 
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Terms and Conditions


In these terms and conditions, the "Company" will mean Australian Fine Wine Limited and the "Customer" will mean any person, firm, company or body which places an order with the Company. Please read these terms and conditions carefully before using this website. By using this website or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.
 

[I] General

Wines may be purchased/ sold by and delivered to only persons who are at least 18 yearsold ("Legal Age"). Customer represents that: (1) Customer is at least of Legal Age; and (2) the person to whom any wine will be delivered is also of Legal Age. At the time of delivery, any arranged by the Company containing an alcohol beverage product will require the signature of an adult possessing identification proving he or she is at least 18 years old.

The Company shall make every effort to ensure that prices, details and sizes of products on this website are up to date. Prices are subjected to change without prior notice and all orders are subjected to the Company's acceptance at its sole discretion and stock availability.

The Company shall make every effort to ensure products displayed on the website are in stock. If from time to time products become out of stock, the Company reserves the right offer alternative substitute products to the Customer of similar value and style.

All orders are subjected to the confirmation of final availability and the Company reserves the right to reject the order in the event that any of the products or services requested are unavailable. In the event that we are unable to fulfill any of the products or services in your order, we will notify you by phone or email before your requested delivery or pickup date.


Breakage

The Customer is requested to examine the goods immediately upon delivery or pickup for any deficiencies and/or damages. Claims (if any) must be sent to our company’s email on the “Contact Us” page at the time of delivery or to the agent immediately upon pickup, otherwise we shall have the discretion to refuse your claim after delivery.

Refund Policy

It is the receiver's responsibility to check the condition of any goods received at the time of delivery or pickup.

Refund is only available when valid proof of purchase is provided.

In the event that you would like to claim a refund or return, please contact the Company within 2 days from the date of delivery.

Title

All risks in the products shall pass to the Customer upon delivery or pickup. The Company shall retain title in the products until full payment has been received.

Force Majeure

The Company shall not be liable for any delay or failure in its performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond the control of Company.

[II] Payment Terms:

We accept payment by Bank Transfer or Cash only.

All product prices listed are in HK dollars.

Your offer to purchase made on www.australianfinewine.hk shall be subjected to our sole discretion and may not be accepted subject to the availability of stock. A final and conclusive invoice will be presented to you upon delivery.

The Company may from time to time set credit limits for individual customers and the Company reserves the right to limit sales including the right to decline sales to any customers.

The Company reserves the right to change the payment terms for any order without prior notice.

[III] Delivery :

We offer FREE delivery (single location only) for purchases over HK$1,000.

The delivery service is available from Monday to Saturday between 10:00am and 6:00pm (excluding the first, second and third days of Chinese New Year).

  • Delivery timeslot:

Hong Kong Island, Kowloon & New Territories
Morning delivery: 10:00am to 2:00pm
Afternoon delivery: 2:00pm to 7:00pm

Delivery service is limited to Hong Kong, Kowloon and New Territories, and is not available to outlying islands, restricted areas or hotel's guest room.

Delivery service will be suspended when typhoon signal No.8 or above or a black rain warning is hoisted. In this event customers will be contacted to re-schedule delivery time.

  1. We reserve the right to charge an additional delivery fee if the recipient is not available to accept delivery at the nominated delivery time.
  2. It is the responsibility of the customer to notify the Company immediately of any change to their delivery address.
  3. We reserve the right to decline delivery of goods to any customer at our sole discretion absolutely.

These terms and conditions shall be governed by the laws of the Hong Kong Special Administrative Region, the People's Republic of China and the Customer and the Company agree to submit to the exclusive jurisdiction of the Hong Kong courts. The Company may revise these terms and conditions at any time without prior notice. If any dispute arises, the Company’s determination shall be final.

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Australian Fine Wine
Rm. 16, 12/F Houston Centre, 63 Mody Rd., TST
 5395 5310    info@australianfinewine.hk


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